Rants from the grumpy side of life

Act Three Scene 8976,

An office without internet

The Captain spends ten minutes in a combination of on-hold or dialing numbers to get to tech help

IronicallynamedTechHelp: Hello you are speaking with Frankie. How can i help you

Captain: My internet isn't working

IronicallynamedTechHelp: Have you tried switching the modem off

Captain. Yes. the last three times i have called.

IronicallynamedTechHelp: Maybe the modem is broken

Captain; We have two. Neither is working

IronicallynamedTechHelp: Have you tried switching them both off?

Captain; We haven't had internet for two days and i have spent an hour on the phone with tech help going through these basic issues. It is not the modem

IronicallynamedTechHelp: Have you checked you have a dial tone

Captain: Yes

IronicallynamedTechHelp: Are your computers working?

Captain: well they don't have the internet

IronicallynamedTechHelp: Have you checked with another modem?

Captain: Did you miss the bit when i said we have two modems?

IronicallynamedTechHelp: You can't have two modems on the same line

Captain Isn't there some tests you can do your end?

IronicallynamedTechHelp: Have you checked the modems?

Captain: Insert 2 minute angry tirade about not having internet for two days, busy office and lack of tech support here

IronicallynamedTechHelp: If you have checked the modems and the phone line maybe you should email through your complaint and we will look at it.

Captain: Did you forget the start of the call when i said we don't have internet? HOW WE GOING TO EMAIL!!!!!

IronicallynamedTechHelp: Is the light flashing on the modem?

Captain hangs up